Join Our Team | Shiptons Heating and Cooling

Providing Total Home
Comfort for 92 years

Phone: 905-549-4616

Schedule Service  Schedule Maintenance

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We're Hiring!!

Position Available: Customer Service Rep / Office Admin Clerk

We are looking for an exceptional customer service representative to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction. 

Responsibilities:

•    Convert incoming customer calls into booked service appointments.
•    Maker outbound follow-up calls on customer estimates to close sales.
•    Deliver call scripts with authentic cadence; be clear, compelling and personable.
•    Respond to customer requests, resolving issues and promoting the brand.
•    Be professional and establish customer rapport, encouraging repeat business.
•    Participate in training to boost booked calls and practice outbound calling.
•    Adhere to the company’s plan for resolving customer complaints quickly and favorably.
•    Maintain and update customer database with complete and accurate information.

Requirements:

•    Proven track record in customer service.
•    Computer competent; good typist and proficient with phone systems.
•    Highly organized and exceptional follow-through abilities.
•    Strong verbal and written communications.
•    Ability to build trust and demonstrate empathy. 
•    Vibrant and enthusiastic – able to think on your feet.
•    Passionate about Shipton’s Heating & Cooling Ltd. – loves the brand.
•    Associates degree or equivalent is a plus.
•    Engaging personality that blends well with a fast paced, goal driven environment.
•    Competitive individual contributor who also loves to win as a team.
•    Highly motivated, flexible and great attitude on life.
•    Experience in accounts payable and creating purchase orders.
•    Some filing is required – must be able to lift up to 30 pounds.
•    Must be able to stand for long periods of time. 

If you feel that you can be a great employee, please apply with your resume and contact information. All responses will be reviewed and follow-up information on the application process provided. 

 

Position Available: Sales Representative

Shipton’s Heating & Cooling Ltd. is a leading name in the residential HVAC sales industry. We are family owned and operated with over 90 years of experience serving Hamilton and the surrounding area.


Shipton’s is looking for outgoing, enthusiastic and driven individuals. Must have great people and communication skills with an ability to function both in a team and independently. Prior experience in HVAC preferred, but outside experience in any companies will be considered. 


We offer:

  • Exceptional compensation
  • Ongoing and extensive training
  • Bonus incentives

Please attach your resume. If you do not have a background in sales it is advisable to attach a cover letter for consideration. We thank everyone for their application, however due to limited spacing only qualified individuals will be contacted.

 

Position Available: Lead HVAC Installer

Shipton’s Heating & Cooling Ltd. is a leading name in the residential HVAC industry. We are family owned and operated with over 90 years of experience serving Hamilton and the surrounding area.

We are currently looking for an enthusiastic and driven lead HVAC equipment installer. Qualifications are listed below:

  • Minimum 3 years experience as a lead installer
  • Completed a minimum of Grade 12 or equivalent.
  • Must have a Gas Technician II license. 
  • Certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario – 313d) would be an asset.
  • Must have valid Ozone Depletion Prevention (ODP) card.
  • Must have at least a Class G Driver’s License – with clean driving record
  • Effective and clear communication skills are a must, both in written and verbal communications.
  • Must have strong interpersonal and problem solving skills.
  • Must have outstanding customer service skills.
  • Very punctual and dependable.
  • Must be willing to wear Company provided uniform.
  • Maintain company vehicle to neat clean and safe standard.

Join our team today!

We thank everyone for their application, however due to limited spacing only qualified individuals will be contacted.

 

Position Available: HVAC Service Technician

Shipton’s Heating & Cooling Ltd. is a leading name in the residential HVAC industry. We are family owned and operated with over 90 years of experience serving Hamilton and the surrounding area.

We are currently looking for an enthusiastic and driven HVAC service technician. Service techs are responsible for diagnostic, repair and maintenance of HVAC equipment. 

Qualifications are listed below:

  • Minimum 5 years experience. 
  • Completed a minimum of Grade 12 or equivalent.
  • Must have a Gas Technician II license. 
  • Certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario – 313d) would be an asset.
  • Must have valid Ozone Depletion Prevention (ODP) card.
  • Must have at least a Class G Driver’s License – with clean driving record
  • Effective and clear communication skills are a must, both in written and verbal communications.
  • Must have strong interpersonal and problem solving skills.
  • Must have outstanding customer service skills.
  • Very punctual and dependable.
  • Must be willing to wear Company provided uniform.
  • Responsible for keeping company vehicle clean and neat both inside and out

Positions must be filled ASAP

Join our team today!

We thank everyone for their application, however due to limited spacing only qualified individuals will be contacted.

 
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