HVAC Maintenance Coordinator & C.S.R.

Shipton’s Heating & Cooling Ltd. has been a leading HVAC contractor in the greater Hamilton area for over 90 years. We are looking to hire a full-time experienced Maintenance/Service Coordinator to join our group of dedicated service professionals and grow with our company. The right candidate will be team-oriented with a true understanding of customer service, have an eye for small details, can multitask several things at once and prioritize the workload throughout the day. You must possess a positive attitude, have excellent communication skills and the ability to work independently as well as with others.

Duties and Responsibilities:

• Minimum 2-3 years of office/dispatch/scheduling experience in plumbing/HVAC industry.
• Able to stand, walk and bend during the shift hours
• Excellent customer service and organizational skills
• Thorough and detailed oriented
• Schedule and prioritize maintenance calls.
• Preparing invoices and work closely with accounts receivable.
• Computer skills are required including proficiency in Microsoft Word and Excel with the ability to learn new systems quickly.
• Dispatching all maintenance calls to our technicians with all the required information related to the job.
• Ability to remain calm and poised in urgent situations.
• Follow up with customers after work is done.
• Great attention to detail and the ability to exercise diplomacy, manage any conflicts that arise, analyze and troubleshoot problems quickly and effectively.
• Experience using Jonas Software is preferred but not mandatory

Salary is dependent on experience.

Extended medical and dental coverage provided after 3 months of employment.

Please complete the form below to apply to our HVAC Maintenance Coordinator and Customer Service Rep position.

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